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My Order
What to do when my order is delivered?
 
Please open and inspect all contents of your shipment at the time of delivery.  If you're not satisfied with the condition of your shipment, make a note describing the damage on the shipping paperwork when you're asked to sign for the delivery, or, refuse the delivery.  If the driver is unable to wait, make a note on the shipping paperwork/signature terminal, "subject to inspection for damage."  Shippers may not honor damage claims unless these procedures are followed.  Keep original boxes and packaging.   Please call within 72 hours of delivery with any damage claim.  After a product leaves the manufacturer, the shipper is responsible for any damage that may occur.
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. If you find it necessary to cancel an order after it ships, you will be responsible for all shipping and restocking fees.  Customer Service: 630-516-9019
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout Page where you will be offered Shipping Method choices and their prices.  Orders shipping to Hawaii and Alaska may have additional shipping charges - a customer service rep will call with an exact shipping quote.
An item is missing from my shipment.
  Please note that if your order contains items from different manufacturers, your order will be delivered in several shipments - a shipment from each manufacturer.  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance, 630-516-9019.
When will my order ship?
  Most items are drop shipped directly from the manufacturers, 1-3 weeks after order is placed. Depending on the time of year, some furniture items may take up to 6 weeks to ship.